1. Agreement
By submitting a booking request, quote request, or otherwise engaging GK Solutions LLC ("GK Solutions," "we," "us"), you agree to these Terms & Agreement and our service policies. If you do not agree, do not submit a booking or service request.
2. Services
GK Solutions provides IT consulting, technical support, setup services, networking, website services, custom software, contract support, and media conversion. The specific scope of work depends on your request, client type, and any written quote or invoice provided.
Consultations and intake discussions provide recommendations and planning. Hands-on labor, hardware, licenses, hosting, and third-party services are billed separately unless included in writing.
3. Booking & Appointments
Submitting a booking request does not guarantee an appointment until GK Solutions confirms the date, time, and scope. We may contact you to clarify details, reschedule, or decline requests outside our service area or capabilities.
You agree to provide accurate contact information and to be available at the scheduled time. For on-site visits, you agree to provide reasonable access to devices, workspaces, and systems involved in the service.
4. Deposits & Payment
A $5 deposit is required to reserve a confirmed appointment unless otherwise stated. For consultations, the deposit may be refunded after the appointment or applied toward approved work. For other services, the deposit is applied toward the final balance.
Deposits are nonrefundable for missed appointments, cancellations within 24 hours of the scheduled time, or failure to provide access or required materials. Payment for remaining balances is due after service unless otherwise stated in a contract or invoice.
Hardware, software licenses, subscriptions, domains, hosting, and third-party services are billed separately unless included in writing.
5. Cancellations & Rescheduling
You may request to reschedule by contacting support@gks.software. Cancellations within 24 hours of the appointment, no-shows, and appointments where required access or materials are not provided may result in forfeiture of the deposit.
6. Estimates & Scope Changes
Estimates and pricing previews are based on the information you provide. If the actual scope differs, pricing may change. Additional work requires your approval before it proceeds. Written quotes govern larger projects, websites, custom software, and enterprise work.
7. Customer Responsibilities
- Backups: You are responsible for maintaining backups of important data before service begins.
- Credentials: Avoid sharing passwords when possible. Change temporary credentials after service.
- Access: Provide timely access to devices, accounts, and locations needed to complete the work.
- Accuracy: Provide truthful and complete information about your issue, systems, and deadlines.
8. Data & Privacy
GK Solutions will use reasonable care when handling your systems and data but cannot guarantee recovery from every possible data-loss event. We do not sell your personal information. Information submitted through forms is used to respond to your request and provide service.
9. Media Conversion
Media conversion services are subject to additional policies regarding pickup, handling, pricing per disc, and file retention. Converted files delivered through cloud storage remain available for 30 days unless otherwise agreed. Working copies may be deleted after that period.
10. Project Ownership
Ownership, licensing, hosting, maintenance, source code, and third-party components for websites and custom software projects are defined in the applicable project agreement or written quote.
11. Limitation of Liability
GK Solutions provides services on a best-effort basis. To the fullest extent permitted by law, GK Solutions is not liable for indirect, incidental, or consequential damages, including lost data, lost profits, or business interruption. Our total liability for any claim arising from a service engagement is limited to the amount you paid GK Solutions for that specific engagement.
12. Changes
We may update these terms from time to time. The version in effect at the time you submit a booking request applies to that request. Material changes will be reflected on this page with an updated date.
13. Contact
Questions about these terms: support@gks.software